Frequently Asked Questions

What Does Your RSM Service Include?

Proactive Maintenance and Monitoring

Patch Management and Service Pack updates
Anti-Virus and Anti-Spam management, updates and remediation
Manage backups and restores
Disk and memory optimization
Manage user accounts
Manage network and internet connectivity
Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service

Servers, PC's, Laptops, Firewalls, Routers and Switches
Microsoft Windows XP Pro/Vista Desktop Operating Systems
Microsoft Office 2000, 2003 and 2007
Microsoft Windows Server 2003/2008 and Small Business Server 2003/2008
Microsoft Exchange Server 2003 and 2007
Microsoft SQL Server 2000/2005/2008
And more

Do You Offer Managed Service Plans That Are Not Pre-Scheduled?

Yes, although we strongly believe our RSM service offers the most value and give us the tools we need to truly be YOUR IT department, we do offer other alternatives.

Vendor Management Services

We will manage all of your infrastructure vendors, allowing you and your staff to run your business, not your vendors. Anytime there is a problem with a device or line-of-business application serviced by a vendor we manage for you; it's one call to us. We take it from there to work the problem to resolution with the vendor for you. We will even schedule any onsite visits required by the vendor, and oversee the successful remediation of the issue at hand.

Broadband Vendors
Phone Service Vendors
Phone Equipment Vendors
Copier/Fax/Scanner/Document Imaging Vendors
Line of Business Application Vendors
Hosted Website/Domain Registration Vendors

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

Cost-saving voice and data T1 and integrated T1 solutions
Productivity-enhancing Voice Over IP services and solutions
Revenue-generating Web Development solutions that drive clients to your Website
Disaster Recovery and Business Continuity Service to provide secure data backing to mitigate your risks in the event of loss of server or disaster
Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
Internet Performance and Security monitoring
SharePoint Deployment
Print auditing and solution consulting

How Can I Get More Information and Get Started With Uptime?

Just give us a call at 760-613-1359 or email info@UptimeSD.com and we'll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.